NEW TO PUEBLO PILATES | Pueblo Pilates

GETTING STARTED

Below you’ll find everything you need to know to get started, along with important booking and attendance information. If you have questions at any point, please don’t hesitate to reach out — we’re always happy to help.

You are just a few steps away from starting your Pilates journey!

Step 1: Create WellnessLiving Account

All scheduling, purchases, and reservations are managed through WellnessLiving.

Once your account is created, you’ll be able to:

Sign the studio waiver
Purchase class passes or memberships
Reserve and cancel classes
Join waitlists
Manage your schedule in one place

Step 2: Book an “Introduction to the Reformer” Class

If you are new to Reformer Pilates, our Introduction to the Reformer class is a prerequisite for joining our ongoing group classes.

During class, you’ll:

Learn how to set up and adjust the Reformer safely
Be introduced to essential Pilates principles
Practice foundational exercises used in our group classes

This shared foundation supports your safety and helps maintain a high-quality group experience for everyone.

Already experienced with Reformer Pilates?

If you believe this requirement may not apply to you, please reach out. We’re happy to discuss your background and help determine the best next step.

Don't want to wait for an Introduction Class?

If intro classes are full or you prefer a one-on-one setting, a private session is another excellent way to begin. See Private Session Info HERE.

BOOKING & ATTENDANCE INFORMATION

Reservations

Class passes are required for all reservations, including waitlists You may book as many upcoming classes as you have available passes

Booking Window

Classes can be reserved up to 5 months in advance Online booking closes 30 minutes before class start time If there is waitlist and there are pending waitlist responses, you will not be able to take an open spot.

Cancellations

Advance cancellation is required for your class pass to be credited back to your account. Late cancellations forfeit the class pass. Morning (AM) classes must be canceled at least 12 hours in advance Afternoon & evening (PM) classes must be canceled at least 8 hours in advance

Waitlists

Waitlists are available for all full classes. When a spot opens: The first person on the waitlist receives a text message You have one hour to respond Reply “YES” within that time to accept the spot If you are moved into class, you will receive a confirmation text. If you do not receive a confirmation text, you were not added to the class.

Purchases & Expiration

All purchases are final Class passes and packages have expiration dates Expiration details can be viewed in your WellnessLiving account If you need an extension due to a medical or employment-related situation, please contact the studio — we’re happy to review requests on a case-by-case basis.

No-Shows

Class passes are not credited for missed classes.

QUESTIONS?

If you’re unsure which class is right for you, have scheduling questions, or want guidance before getting started, please reach out.

Email: info@pueblopilates.com
Phone: (719) 470-1560

NOTE: Because we’re often teaching or assisting clients, we may not be able to answer phone calls right away. Leave a message, and we will call you back. For time-sensitive things, text is the fastest way to reach us.

Visit our FAQ page for Frequently Asked Questions

Visit our Policies Page for All Studio Policies

Policies