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Policies

Limitations

  • Weight and Height Restrictions: Our Reformers have a weight limit of 230 lbs and a height limit of 6'2".

  • Physical Therapy: While Pilates is sometimes used in physical therapy, it should not replace treatment by a licensed Physical Therapist. Participants must be able to transition through exercises without assistance. If you consistently struggle with transitions, we may request that you consult your physician to ensure your safety before attending another class.

  • Age Requirements: Participants must be at least 18 years old. However, participants aged 16 and older are welcome if accompanied by a participating adult.

  • Non-Participants: Due to space limitations, non-participants are not allowed in the studio.

Dress Code

  • Clothing: Wear comfortable clothing that covers all private areas. Avoid garments that are too loose around the ankles or have strings/fabrics that can get caught in the equipment. Long hair should be tied up.

  • Jewelry: Avoid wearing dangly jewelry that could get caught in the equipment.

  • Footwear: Socks are required. Socks with grippers are recommended.

  • Garment Care: Do not wear anything that could poke, tear, or cut the faux leather of the Reformer beds.

Attendance 

  • Arrival Time: Do not enter the studio more than 10 minutes before class start time. This allows the previous class to exit and gives the instructor time to reset the equipment.

  • Punctuality: Ensure you are on your Reformer and ready on time. Doors may be locked 5 minutes after the class start time.

PunchPass and Class Packs

  • Registration: Advance registration and prepayment are required. Payments and registrations are managed through Punch Pass Online Scheduling. Create a user profile to book classes. Note: Payment is not accepted in the studio.

  • Purchases: All purchases are non-refundable, non-transferable, and for your use only. All sales are final.

  • Tracking and Expiration: Track your passes through your user profile. Punch cards have an expiration date, but extensions may be granted for medical reasons, employment changes, etc. Contact the studio for assistance.

Reservations & Cancellations 

  • Active Reservations: You can have as many active reservations as you have punch passes, bookable up to 90 days in advance.

  • Booking and Cancellation: Classes can be booked and canceled up to 2 hours before the start time. Passes are automatically deducted once the class starts. No credit is given for no-shows as that space is reserved for you, and we often have a waitlist.

  • Weather and Low Participation: In case of class cancellations due to weather or low participation, you will be notified by email at least 2 hours before class starts.

  • Waitlist: If a class is full, you can be added to the waitlist. It is your responsibility to check if you have been moved from the waitlist into the class. Automatic emails are sent when this occurs, but we recommend checking the Punch Pass dashboard regularly as these emails may end up in your spam folder.

Disclaimer

It’s important to consult with your doctor before beginning any new exercise regimen. This is especially crucial if you have any pre-existing medical conditions, injuries, or concerns about your physical health. Participating in our classes is at your own risk, and Pueblo Pilates is not liable for any injuries or health issues that may arise from your participation.

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