DISCLAIMER
It’s important to consult with your doctor before beginning any new exercise regimen. This is especially crucial if you have any pre-existing medical conditions, injuries, or concerns about your physical health. Participating in our classes is at your own risk, and Pueblo Pilates is not liable for any injuries or health issues that may arise from your participation.
POLICIES
These policies are in place to support a safe, respectful, and consistent experience for all clients and instructors at Pueblo Pilates. By attending classes, you agree to the policies outlined below.
Studio Limitations & Eligibility
Equipment Size Guidelines- Our Reformers have a maximum weight limit of 350 lbs and a height limit of 6’3”. These guidelines ensure safe use of the equipment and proper class setup. Intro to the Reformer Requirement- All new clients must complete an Introduction to the Reformer class or a Private Pilates Session before attending ongoing group classes. This ensures a safe and confident introduction to the equipment and foundational movement principles. Age Requirements- Participants must be 18 years or older. Clients aged 16–17 may attend if accompanied by a participating adult. Non-Participants- Due to space limitations and to maintain a focused environment, non-participants are not permitted in the studio.
Dress Code & Equipment Care
Avoid garments with zippers, sharp edges, or abrasive materials that may damage equipment Jewelry- All jewelry must be removed prior to class to prevent injury and equipment damage. Footwear- Grip socks are required for hygiene and safety.
Attendance & Arrival
Arrival Time- Please do not enter the studio more than 5 minutes before class start time. This allows the previous class to exit and the instructors' time to reset the equipment. Punctuality- Clients must be on their Reformer and ready to begin on time. Doors may be locked 5 minutes after class start time, and late entry may not be permitted
WellnessLiving, Purchases & Class Passes
Registration & Payment- Advance registration and prepayment are required for all classes. All purchases and reservations are managed through WellnessLiving. Payment is not accepted in the studio. Purchases- All purchases are non-refundable and non-transferable Purchases are for individual use only All sales are final Tracking & Expiration- Clients are responsible for tracking class pass usage and expiration dates through their WellnessLiving account. Extension requests may be considered for valid circumstances such as medical or employment-related issues.
Reservations & Cancellations
Booking- A valid class pass is required for all reservations, including waitlists Classes may be booked up to 5 months in advance Online booking closes 30 minutes before class start time, subject to availability Cancellations- Advance cancellation is required to retain your class pass Morning (AM) classes: Cancel at least 12 hours in advance Afternoon & evening (PM) classes: Cancel at least 8 hours in advance Late cancellations and no-shows result in one class pass deducted. Waitlists- When a spot opens, the first person on the waitlist will receive a text notification You have 1 hour to respond before the spot is offered to the next person “Do Not Disturb” settings may pause texts overnight; notifications resume in the morning
Studio Cancellations (Weather & Closures)
Pueblo Pilates follows Pueblo District 60 (D60) weather-related school closures: If D60 cancels school: All classes are canceled If D60 has a late start: 6:00 AM classes are canceled If D60 has an early release: Evening classes are canceled For classes outside the school calendar, the studio will use its best judgment. Clients will receive a text notification at least 2 hours before class if a cancellation occurs.
Studio Etiquette
Cell Phones- Please silence all cell phones during class to maintain a focused and peaceful environment. Personal Belongings- Limit personal items brought into the studio. Store belongings neatly in designated areas such as cubbies or coat racks. Recording- Recording of any kind is strictly prohibited, including video or audio of instructors, clients, or yourself. This protects privacy and the intellectual property of our instructors.
CODE OF CONDUCT
Pueblo Pilates is committed to creating a welcoming, respectful, and inclusive environment. By attending classes, you agree to the following:
Respect Others- Speak to clients and instructors with and courtesy. Avoid unsolicited advice, intrusive questions, or dismissive comments. Refrain from divisive topics such as politics or religion during class. Follow Safety Guidelines- Adhere to instructor cues and safety instructions. Avoid behaviors that risk injury or damage to equipment or space. Participate Responsibly- Attend classes appropriate for your current health and ability. Inform instructors of injuries or conditions prior to class. Clients whose needs exceed what can be safely accommodated in group classes may be asked to attend private sessions Instructors may redirect clients to more appropriate class formats if safety or class flow is compromised. Use Equipment Properly- Use all equipment and props as intended. Return all props to their designated places after class. Respect Studio Space- Give others adequate room to move. Minimize noise and disruptions. Keep personal items within your workout area or designated storage areas. Clean Equipment After Use- Please clean your Reformer and any props used with the provided studio cleaner after class. Share Feedback Constructively- We welcome feedback and ask that concerns be shared directly with an instructor or the studio owner to support a positive, solution-oriented environment.
Pueblo Pilates reserves the right to issue warnings or remove clients from the studio if behavior consistently violates these policies or disrupts the safety or experience of others.
Thank you for being part of the Pueblo Pilates community and for helping us create a space that is safe, supportive, and empowering for all.
