POLICIES

These policies support a safe, respectful, and smoothly operating experience for all clients and instructors. By attending classes at Pueblo Pilates, you agree to the guidelines below.

Pueblo Pilates is a small-group, equipment-based studio. Each class reserves a dedicated reformer and instructor time just for you.
Because class size is limited, reservations and policies are structured to ensure fair access, consistent scheduling, and a supportive environment for all participants.

Health & Assumption of Risk

Participation in Pilates involves physical movement and use of equipment. Participants are responsible for consulting a physician regarding any medical concerns before participation. This is especially crucial if you have any pre-existing medical conditions, injuries, or concerns about your physical health. By attending classes, you acknowledge and accept responsibility for your participation. Participating in our classes is at your own risk, and Pueblo Pilates is not liable for any injuries or health issues that may arise from your participation.

Equipment Limits
Our Reformers have a maximum weight limit of 350 lbs and a height limit of 6’3”. These guidelines ensure safe use of the equipment and proper class setup.

Class Observation
Non-Participants are not permitted in the studio because of space limitations and to maintain a focused environment.

Age Requirements
Participants must be 18 years or older. Clients aged 16–17 may attend if accompanied by a participating adult.

Intro Class or Session Requirement
All new clients must complete an Introduction to the Reformer class or a Private Pilates Session before attending ongoing group classes. This ensures a safe and confident introduction to the equipment and foundational movement principles.

Advanced Class Requirements

Our more advanced classes have system guardrails for your safety. If you are unable to reserve a spot in a Level 2&3 or 3 Class, it is either because you have not participated in enough classes yet or because something in your medical form has indicated that these classes may not be safe for you. Email the studio to discuss the option to bypass these guardrails.

Our Commitment to Safe, Supportive Movement

Every client’s body and movement needs are unique. While group classes work well for many, there are times when a more individualized setting provides the safest and most supportive experience.

Instructors may guide clients toward the class environment — including private sessions — that best aligns with their safety and progress.

Group Class Limitations and Individualized Support

Private sessions may be necessary when additional support is needed for safety or progress:

• Instructors may recommend private sessions if participants need additional time to change body positions or need many modifications due to mobility limitations.

• Clients may return to group classes if they demonstrate that they can transfer and apply the learned modifications themselves.

• In rare circumstances, Instructors may recommend alternative exercise options.

Instructor Class Placement Guidance

Instructors may recommend the class level that best supports your safety, progress, and overall experience.

Clients may be asked to remain in — or return to — a foundational class until they demonstrate readiness to advance.

Class level recommendations are based on safety, mechanics, and overall class flow.

Class Cancellations

To cancel without forfeiting your class:

• Morning (AM) classes: Must be canceled at least 12 hours before the scheduled start time.
• Afternoon/Evening (PM) classes: Must be canceled at least 8 hours before the scheduled start time.

Cancellations made after these windows will result in forfeiture of the reserved class.

This includes cancellations made after accepting a waitlist spot.

If you have a late cancellation for an urgent matter, you can fill out a Late Cancellation Exclusion Request to be credited a class. 3 Late Cancellation Credits are allowed per year. Fill out the form HERE.

Waitlist

If a class is full, you may join the waitlist.

When a space becomes available:

• A text notification is sent.
• You have 1 hour to confirm your spot.
• If not confirmed within 1 hour, the spot is offered to the next person on the list.

If you do not receive a confirmation text, you were not moved to the class. This happens if your response was received past the time limit.

If you accept a waitlist spot and later cancel within the late cancellation window, the class will be forfeited.

No-Shows

Failure to attend a scheduled class without canceling within the required window will result in forfeiture of that class.

Studio Weather Closures

Pueblo Pilates follows Pueblo District 60 weather closures:

• If school is canceled, all classes are canceled.
• If school has a late start, early morning classes are canceled.
• If school releases early, evening classes may be canceled.

Clients will be notified by text of studio-initiated cancellations. Class Passes attached to studio canceled classes, including Late Cancelations, will be credited back to the account.

Studio Event Closures

Occasionally, the Studio has to cancel classes for downtown events that impact the ability to get to the studio. We make every effort to close the studio far in advance, but sometimes we are not notified of the events. Clients will be notified by text of studio-initiated cancellations.

Advance registration and prepayment are required for all classes.

All purchases are non-refundable and non-transferable.

Class passes and memberships are for individual use only.

Clients are responsible for tracking usage and expiration within their Studio account.

Packages

Packages are designed to support consistent progress and include a usage window based on size.

Expiration dates are visible at the time of purchase and within your account dashboard.

Expired classes are forfeited.

Memberships

Memberships operate according to the terms agreed upon at purchase, including billing cycle, rollover allowances, cancellation notice, and hold options. Memberships are non-transferable and may not be shared.

Membership Cancellation

Memberships require a 6-month contract term unless otherwise stated. Memberships can be canceled through your Studio account, under the "Pass and Membership" tab, which is found by clicking "My Profile." You can also request a membership cancellation by submitting the form found HERE.
• Cancellations require 7 days’ notice.
• Cancellations made before completion of the contract term will result in forfeiture of unused classes.

Membership and Package Holds

•Packages and memberships can be placed on hold for up to 90 days per contract term in the event of an unforeseen circumstance, i.e., injury, illness, or family emergency.
• During a hold, billing and booking access are paused.
• Hold requests are done by submitting the Hold Request Form HERE.

• If you are ready to return before your Hold time is up, you can request a Hold Removal by submitting the form found HERE.

To maintain a respectful and focused environment:

Wear appropriate attire that covers all private areas.

Silence cell phones before class.

Store personal belongings in designated areas.

Attend classes appropriate for your current health and ability.

Adhere to instructor cues and safety instructions and avoid behaviors that risk injury or damage to equipment or space.

Use equipment only as instructed.

Return props after use.

Treat instructors, staff, and fellow clients with respect.

Recording (audio or video) is not permitted to respect the privacy of the other participants.

Non-participants are not permitted in class areas due to limited space and safety considerations.

Repeated disregard for studio policies may result in suspension of booking privileges.

Arrival & Late Entry

Clients must arrive on time. Doors open 5 minutes before class.
• For safety reasons, clients arriving after the class warm-up has progressed may not be permitted to join.

•Late arrival may result in loss of the reservation if a waitlisted client is present.

POLICIES

Health & Assumption of Risk

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Our Commitment to Safe, Supportive Movement

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Group Class Limitations and Individualized Support

Instructor Class Placement Guidance