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Pueblo Pilates

PUEBLO PILATES

Frequently Asked Questions

Do I need to take an Intro class before joining group classes?

Yes. All new clients must complete an Introduction to the Reformer class or a private session before attending ongoing group classes.
This ensures safe equipment use and a smooth transition into our small-group format.

What if I’ve done Pilates before?

If you’ve used a reformer previously, please contact us before booking. We’ll help determine whether an Intro class is still needed based on your experience.

How far in advance can I book?

Clients may book classes in advance through their account. Booking availability may vary based on membership status and scheduling structure.

Why are classes sometimes full weeks in advance?

We are a small-group, equipment-based studio with limited reformers. Each class has a fixed capacity, and spots are reserved individually.
We recommend booking in advance if you have a preferred class time.

Can I show up without booking?

No. Advance registration and prepayment are required for all classes.

What is the cancellation policy?

To cancel without losing your class:
- Morning (AM) classes must be canceled at least 12 hours before start time.
- Afternoon/Evening (PM) classes must be canceled at least 8 hours before start time.
Cancellations made after these windows will result in forfeiture of the class.

What happens if I cancel late?

Late cancellations result in the forfeiture of that class.

What if I cancel after getting off the waitlist?

If you accept a waitlist spot and cancel within the late cancellation window, the class will be forfeited.

What happens if I don’t show up?

Failure to attend without canceling within the required window will result in forfeiture of that class.

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