Policies

Limitations

Weight and Height Restrictions: Our Reformers have a weight limit of 350 lbs and a height limit of 6'3". These guidelines are in place to ensure safety and proper equipment use.
Intro to the Reformer Prerequisite: All new members must complete the Intro to Reformer class or a Private Pilates Session before participating in regular group classes. This ensures a safe and confident introduction to the equipment and basic movements.
Age Requirements: Participants must be at least 18 years old. However, those aged 16 and older are welcome to attend if accompanied by a participating adult.
Non-Participants: Due to space limitations and to maintain a focused environment, non-participants are not allowed in the studio.

Dress Code

Clothing: Wear form-fitting attire to allow instructors to observe alignment and movement. Avoid clothing with zippers or sharp objects that could damage equipment.
Jewelry: Remove all jewelry to prevent damage to the equipment and ensure safety.
Footwear: Grip socks are required for safety and hygiene.
Garment Care: Do not wear clothing that could poke, tear, or cut the faux leather of the Reformer beds.

Attendance

Arrival Time: Do not enter the studio more than 5 minutes before class start time. This allows the previous class to exit and gives the instructor time to reset the equipment.
Punctuality: Ensure you are on your Reformer and ready on time. Doors may be locked 5 minutes after the class start time.

WellnessLiving and Class Packs

Registration: Advance registration and prepayment are required. Payments and registrations are managed through WellnessLiving. Note: Payment is not accepted in the studio.
Purchases: All purchases are non-refundable, non-transferable, and for your use only. All sales are final.
Tracking and Expiration: Monitor your passes through your user profile. Contact the studio for extensions due to valid reasons, such as medical conditions or employment changes.

Reservations & Cancellations

Active Reservations: You can have as many active reservations as you have punch passes, bookable up to 3 months in advance.
Booking: Classes can be booked up to 30 minutes before the start time.
Cancellation: Classes can be canceled up to 8 hours before the start time without penalty. Classes can be canceled later than 8 hours before the start time but it is considered a Late Cancel and a class will be deducted from your account.
No Shows: Passes are automatically deducted once the class starts. No credit is given for no-shows as the space was reserved for you.
Waitlist: If a class is full, you can be added to the waitlist. You will receive an automated text notification if you are moved from the waitlist to the class roster.
Class Cancellations by the Studio: If a class needs to be canceled due to weather or other unforeseen circumstances, you will be notified by text at least 2 hours before the class starts.

Studio Etiquette

Cell Phones: Please silence your cell phones during class to maintain a focused and peaceful environment.
Personal Belongings: Avoid bringing unnecessary personal items into the studio to keep the space clear and organized.

Disclaimer

It’s important to consult with your doctor before beginning any new exercise regimen. This is especially crucial if you have any pre-existing medical conditions, injuries, or concerns about your physical health. Participating in our classes is at your own risk, and Pueblo Pilates is not liable for any injuries or health issues that may arise from your participation.

Code of Conduct

At Pueblo Pilates, we’re committed to creating a welcoming, respectful, and inclusive environment for everyone who walks through our doors. To help maintain that shared experience, we ask all clients to follow this Code of Conduct.

By attending classes at Pueblo Pilates, you agree to:

Respect Others

Speak to fellow clients and instructors with kindness and courtesy.
Avoid unsolicited advice, intrusive personal questions, or comments that may be dismissive of others’ backgrounds, beliefs, or identities.
Keep conversations inclusive and refrain from divisive topics such as politics or religion during class.

Follow Safety Guidelines

Adhere to all safety instructions provided by instructors.
Avoid behavior that could risk injury or damage to the space or equipment.

Participate Responsibly

Only attend classes appropriate for your current health, mobility, and ability level.
If you are working through an injury or medical condition, speak with an instructor before attending.
Clients whose needs exceed what can be safely accommodated in a group setting may be asked to attend private sessions instead.
Instructors reserve the right to redirect clients to more appropriate class formats if safety or class flow is compromised.

Use Equipment Properly

Use all Pilates equipment and studio props as intended.
Return props and accessories to their designated places after use.

Respect Studio Space

Give others room to move comfortably.
Avoid excessive noise or disruptions during class.
Please silence your phone and refrain from taking calls during sessions.
For safety, please keep personal items within your workout area or use designated areas like the coat rack or cubbies.

Clean Equipment After Use

After class, clean your reformer and any props you used with the studio-provided cleaner.

Wear Appropriate Attire

Please wear clothing that covers private areas securely. Pilates often involves movement and positions that may shift or expose loose garments.
For hygiene and safety, socks or grip socks are required during class.

Wear Appropriate Attire

Please wear clothing that covers private areas securely. Pilates often involves movement and positions that may shift or expose loose garments.
For hygiene and safety, socks or grip socks are required during class.

Share Feedback Constructively

We welcome your thoughts, ideas, and concerns. To maintain a positive solution-oriented environment we ask that they be brought directly to an instructor or the studio owner.

Upholding This Agreement

We reserve the right to issue a warning or remove any client from the studio if their behavior consistently violates this Code of Conduct or disrupts the experience or safety of others. Thank you for being part of the Pueblo Pilates community and helping us create a space where everyone feels safe, supported, and empowered.