Policies

Limitations

Weight and Height Restrictions: Our Reformers have a weight limit of 350 lbs and a height limit of 6'3". These guidelines are in place to ensure safety and proper equipment use.
Intro to the Reformer Prerequisite: All new members must complete the Intro to Reformer class or a Private Pilates Session before participating in regular group classes. This ensures a safe and confident introduction to the equipment and basic movements.
Age Requirements: Participants must be at least 18 years old. However, those aged 16 and older are welcome to attend if accompanied by a participating adult.
Non-Participants: Due to space limitations and to maintain a focused environment, non-participants are not allowed in the studio.

Dress Code

Clothing: Wear form-fitting attire to allow instructors to observe alignment and movement. Avoid clothing with zippers or sharp objects that could damage equipment.
Jewelry: Remove all jewelry to prevent damage to the equipment and ensure safety.
Footwear: Grip socks are required for safety and hygiene.
Garment Care: Do not wear clothing that could poke, tear, or cut the faux leather of the Reformer beds.

Attendance

Arrival Time: Do not enter the studio more than 5 minutes before class start time. This allows the previous class to exit and gives the instructor time to reset the equipment.
Punctuality: Ensure you are on your Reformer and ready on time. Doors may be locked 5 minutes after the class start time.

WellnessLiving and Class Packs

Registration: Advance registration and prepayment are required. Payments and registrations are managed through WellnessLiving. Note: Payment is not accepted in the studio.
Purchases: All purchases are non-refundable, non-transferable, and for your use only. All sales are final.
Tracking and Expiration: Monitor your passes through your user profile. Contact the studio for extensions due to valid reasons, such as medical conditions or employment changes.

Reservations & Cancellations

Active Reservations: You can have as many active reservations as you have punch passes, bookable up to 3 months in advance.
Booking: Classes can be booked up to 30 minutes before the start time.
Cancellation: Classes can be canceled up to 8 hours before the start time without penalty. Classes can be canceled later than 8 hours before the start time but it is considered a Late Cancel and a class will be deducted from your account.
No Shows: Passes are automatically deducted once the class starts. No credit is given for no-shows as the space was reserved for you.
Waitlist: If a class is full, you can be added to the waitlist. You will receive an automated text notification if you are moved from the waitlist to the class roster.
Class Cancellations by the Studio: If a class needs to be canceled due to weather or other unforeseen circumstances, you will be notified by text at least 2 hours before the class starts.

Studio Etiquette

Cell Phones: Please silence your cell phones during class to maintain a focused and peaceful environment.
Personal Belongings: Avoid bringing unnecessary personal items into the studio to keep the space clear and organized.

Disclaimer

It’s important to consult with your doctor before beginning any new exercise regimen. This is especially crucial if you have any pre-existing medical conditions, injuries, or concerns about your physical health. Participating in our classes is at your own risk, and Pueblo Pilates is not liable for any injuries or health issues that may arise from your participation.